- Who we are
- Our website
- Our collection and use of your personal information
- Transfer of your information out of the EEA
- Cookies and similar technologies
- Your rights
- Keeping your personal information secure
- How to complain
- How to contact us
- Do you need extra help?
Who we are
This website is operated by Line Group Limited. We are professional trustees and company managers. For more information see our About Us page:
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in Gibraltar) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties to make additional products and services available to you. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and compete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us, contact us via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
We also collect personal information about you from other sources as follows:
The personal information we collect about you depends on the particular activities carried out through our website. Such information includes:
- your name, address and contact details
- IP address
- details of any feedback you give us by phone, email, post or via social media
- information about the services we provide to you
We use this personal information to:
- create and manage your communications with us
- verify your identity
- customise our website and its content to your particular preferences
- notify you of any changes to our website or to our services that may affect you
- improve our services
- for data security purposes
- job applications
This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, and these will depend on the personal information in question and the specific context in which we collect it.
The legal bases we may rely on include:
- consent: where you have given us clear consent for us to process your personal information for a specific purpose
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
|When you register with us|
|What information we ask for||How we use your information|
|Contact details: your name and email address||We ask for this:
— to create and manage your details with us
— to communicate with you
— to assist us with data security
— to manage any job applications you may be interested in.
We rely on contract or legitimate interests as the lawful basis for collecting and using your personal information.
Our legitimate interests are to process contact information in order to get back to you and communicate with you and manage enquiries, to provide a better user experience of our website, to manage any job applications you may be interested in, to improve our services and to notify you of any changes to our website or services that may affect you as well as using the personal data in connection with data security measures.
We will keep this information until we no longer need it or need to communicate with you. We are also able to keep your IP address temporarily for a maximum of 30 days but it is only available to us in the event of a sustained attempt to gain access to our site for malicious purposes.
Who we share your personal information with
We routinely your name and email address with our group companies.
This data sharing enables us to get back to you with the expertise you require and to assist in the prevention of data security.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Whether information has to be provided by you, and if so why
The provision of your name and email address is required from you to enable us to communicate with you.
Transfer of your information out of the EEA
We may transfer your personal information obtained from this website outside the European Economic Area (EEA) for security purposes.
These transfers are subject to special rules under European and Gibraltar data protection law.
The following countries to which we may transfer personal data have been assessed by the European Commission as providing an adequate level of protection for personal data: Andorra, Argentina, Canada (commercial organisations), Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland, Uruguay and the US (limited to the Privacy Shield framework).
Except for the countries listed above, non-EEA countries do not have the same data protection laws as Gibraltar and EEA. We will, however, ensure the transfer complies with data protection law and all personal data will be secure. Our standard practice is to use standard data protection contract clauses which have been approved by the European Commission. To obtain a copy of those clauses please click or visit the following site https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
If you would like further information please contact Michael Nahon, our Data Protection Officer (see ‘How to contact us’ below).
Cookies and similar technologies
We would like to send you information about our products and services, events and news, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
You can unsubscribe at any time by:
—contacting us at email@example.com
—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, please contact us or see the guidance from the Gibraltar Regulatory Authority http://www.gra.gi/news/rights-of-individuals-under-GDPR
If you would like to exercise any of those rights, please:
- email, write to our Data Protection Officer
- let us have enough information to identify you eg name and email address ,
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
- let us know the information to which your request relates.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in Gibraltar is the Gibraltar Regulatory Authority who may be contacted at firstname.lastname@example.org or telephone: (+350) 20074636
How to contact us
Our contact details are shown below:
|Our Data Protection Officer’s contact details